Visitor
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2 Messages
Report damage left by xfinity or xfinity contractor
Repairmen came to my neighborhood yesterday. I saw them working on cables around 9:45 am. They left cables exposed in my backyard in addition to breaking the gate on my fence. It is hanging by one hinge. I do have photos. How do I report this damage to get this fixed?
XfinityRaf
Official Employee
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1.4K Messages
1 month ago
Good morning @user_x6akl1. Our team can assist with opening a damage claim to investigate what happened. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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