Visitor
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2 Messages
Report Cut Comcast Street Line
I need to report a cut Xfinity/Comcast street line that occured during sidewalk/curb/tree removal at our residence. Can an Xfinity moderator please respond so I can send a Direct Message and submit a support ticket request to have this repaired?
Thank you,
Matthew
XfinityRoberto
Official Employee
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1.8K Messages
1 day ago
Hi there and welcome to Comcast! Thank you so much for reaching out to us here on our Forum page. You are in the right place and we are happy to assist you today. Thank you so much for bringing this cut line to our attention.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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