Visitor
•
1 Message
report CSR bribing me with credits to give good review
I had to call to disconnect my services today ( I am moving in with my partner who already has basically the same plan if I am not mistaken.)
It was an easy and fine call, however once we disconencted. about 20 minutes later a different lady called saying she was the supervisor.
her only care was that I filled out the survey texted to me - putting at least a 9 and saying she would credit my account an additional 30 dollars.
While I dont mind free money, this is highly unethical and I am unsure how to report it.
Community Best Answer
XfinityRay
Official Employee
•
4K Messages
17 hours ago
Thanks for working with our team to report this interaction, @Werepinuma! We sent that to the proper team to investigate so we can ensure no situations like this take place at our company. We appreciate you letting us know!
0
0
XfinityRay
Official Employee
•
4K Messages
2 days ago
Hi there, @Werepinuma! Congratulations on moving in with your partner! I am glad that the call to handle your account was an easy one! We are happy to submit your feedback to the proper team regarding the survey. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
0
0