Visitor
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1 Message
Report an xfinity agent at overseas call center
I am trying to sign up for Xfinity mobile and I talked to a lady that was based here in the United States on Saturday morning. I tried calling today and received the overseas call center and I told them I did not want to talk to them and I wanted to talk to the lady I was talking to on Saturday. They kept calling me over and over again telling me that they can help me and I did not want that as my option and then the overseas call center called me again with a lady on the line pretending to be the lady that I talked to on Saturday and lying to me.
XfinityVianney
Official Employee
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2.9K Messages
15 hours ago
Thank you for reaching out. I'm sorry to hear about the trouble, but we can certainly help you here. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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