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Hello @user_franqg, thank you for taking the time to leave a post. Sorry to hear about this experience. I can certainly understand why you would be concerned, especially if you were offered a lower monthly rate and then asked to provide personal banking information. We do offer a discount for customers who enroll in both Auto Pay with a qualifying bank account and Paperless Billing, and that enrollment can be completed securely through your online account. That said, I completely understand your concern about being asked to provide banking information during a chat interaction. We'd be happy to look into this concern further and review what occurred during your chat interaction.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.