Visitor
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2 Messages
Report agent
I would like to report an agent. I have the full chat transcript showing that I requested to cancel my account. The agent initially told me they could not process the cancellation and directed me elsewhere. After I questioned this, they claimed they would disconnect my account, but they never did. This is not the first time this has happened, but it is the first time I saved the entire conversation. I would appreciate having this interaction reviewed.
XfinityAngie
Official Employee
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2.8K Messages
19 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_z9ow0s
Visitor
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2 Messages
19 hours ago
This is the full chat
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