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nlmozes
1st Topic

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1 Message

Thursday, February 29th, 2024 3:03 AM

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report a problem

I have a Comcast box in my front yard that has cables coming out of it, this has been going on for over three months.  They go from that box to a neighbor's box two houses down. It looks awful and someone can trip and fall on the cables.  Someone needs to be responsible for this. 

Question

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Updated 

9 months ago

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XfinityVianney

Official Employee

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2.1K Messages

1 year ago

Hi, @nlmozes. Thank you for reaching out. I hope you are doing well. I'll be glad to review this further and get it taken care of. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_va2i3o

1 Message

9 months ago

[Edited: "Personal Information"]

Big vine on cable in the alley at the address above.  The cable is hanging and about to break 

(edited)

1

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XfinityAlyssaA

Official Employee

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1.8K Messages

Good evening @user_va2i3o, and thank you for reaching out on our Community Forums to report that a big vine is laying on a cable line and that it's about to break, we appreciate you bringing this to our attention. In order to have the line taken care of, we will need to get a ticket submitted over to our expert local tech team which will require us to collect a few pieces of information. 

 

To get started on the ticketing process, please send us a Direct Message with your first and last name along with the service address? To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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9 months ago

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