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Baptista2015
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2 Messages

Tuesday, April 21st, 2026 4:16 PM

Report a damaged xfinity equipment box

There’s a damaged “Comcast” xfinity equipment box in front of the house we just purchased. Can this be replaced/fixed so we don’t eventually have an outage due to the equipment being damaged by weather/etc, please? 

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8 hours ago

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XfinityTommy

Official Employee

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2.8K Messages

2 months ago

Howdy Baptista2015

 

Thank you so much for getting our team in the loop on this pedestal issue. Do you currently have Comcast services to the home? Rest assured, we will help coordinate getting this sorted out. 

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Baptista2015

Visitor

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2 Messages

I do have internet services currently. Thanks for responding to me so quickly. I look forward to getting it repaired! It’s also a bit of an eyesore but most importantly, i don’t want it to cause any interruptions since I have a toddler who would lose his mind if he couldn’t watch his shows! And I also work from home. Need that internet all day everyday! 

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2 months ago

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XfinityBenny

Official Employee

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1.5K Messages

@Baptista2015 Great, that is good and count on us if anything ever does happen with the service. We'll get a tech out asap. To submit the repair order it'll help us if you send us a picture of it to add on the ticket. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_mnkm2k

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1 Message

9 hours ago

There is a damaged Xfinity box in front of my home. The cover is lifted off and wont go back down. It is a tower type box near my driveway. It is exposing all the wires and equipment for Xfinity. [Edited: "Personal Information"]

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iec-necaspokane

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1 Message

9 hours ago

There is a damaged pedestal outside our office building with exposed wires. The address is [Edited: "Personal Information"]

(edited)

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XfinityTommy

Official Employee

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2.8K Messages

iec-necaspokane Happy to help get this pedestal addressed. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 hours ago

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