4 Messages
Report a cut internet/cable line
We are having a new fence installed, and they cut the internet line outside. Our internet has stopped working. Can you please send someone to fix the cut line?
4 Messages
We are having a new fence installed, and they cut the internet line outside. Our internet has stopped working. Can you please send someone to fix the cut line?
Accepted Solution
XfinitySara
Official Employee
•
1.3K Messages
3 months ago
Hello, @user_65s1qe - Thank you for bringing this outside line concern to our attention. That is definitely something we'd like to address as quickly as possible, especially since it has affected your service. The best thing would be to get a Trouble Call scheduled ASAP. Have you tried scheduling that tech visit through the Xfinity Assistant by chance?
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