Report a cut internet/cable line

Hi @XfinitySara yes, I have scheduled a tech visit through Xfinity Assistant online. My concern is that I was not able to let the assistant know it was for a cut line. My other concern is they can't come until late tomorrow. Is there a way to let them know the line has been cut and to have them come earlier please? 

Got it, @user_65s1qe. Thanks for clarifying! I'm so glad you were able to get a tech visit scheduled for as soon as possible, and we are happy to make this as easy as possible for you. The good news about your appointment is our technician will be able to run a temporary line to get you connected, as well as schedule another team to come bury a new permanent line once one is connected.

As far as the timing goes, I highly recommend signing up for our Appointment Waitlist as seen here. Something could open up sooner for you! Either way, we'll make sure to follow up with you and see how everything goes. Let me know what other questions you have. Our Digital Care Team will always support you and your household however we can ❤️

Thank you @XfinitySara! 

Of course, @user_65s1qe! At Comcast, we're dedicated to providing exceptional service, and our technicians are the heart of that mission. They're highly skilled problem-solvers who go the extra mile to diagnose and resolve issues quickly and efficiently. We equip them with the latest tools and training, but their dedication and genuine care for our customers truly set them apart. It's their hard work that keeps our customers up and running, and it's a privilege to work alongside such a talented team! I hope everything goes well during the visit, and we look forward to speaking with you again soon.

Hello, @user_65s1qe! How did the appointment go? Just wanting to check in as promised :)