Visitor
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1 Message
Replacing XER10 with Customer Owned Router
Looking to connect my own router directly to the ONU according to instructions here https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
Visitor
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1 Message
Looking to connect my own router directly to the ONU according to instructions here https://www.xfinity.com/support/articles/member-owned-router-fiber-internet
XfinityTommy
Official Employee
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3.3K Messages
4 hours ago
Hello user_gwdssr.
Thank you very much for the post! Our team would love to help with the transition over to using your own device. The ONU would still be the backbone of the system, but that gives you the ability to use your own device on wireless routing. I am showing that you had already sent over a direct message, that works perfect. I will back circle with you there now, you should have my reply in a few minutes.
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EG
Expert
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122.8K Messages
4 hours ago
@user_gwdssr @XfinityTommy
Be advised that sending an unrequested direct message to the support team is a violation of their forum guidelines. It may get ignored.
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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