1 Message
Replacing my owned Linksys modem/router combo with a new Netgear modem/router combo with a new Netgear
Nothing but headaches. My Xfinity store guy says he can install my new Netgear on my account with the MAC number etc before I try it out and has done that. So now the instructions that came with the Netgear unit and the Xfinity app installation information doesn't apply ? What exactly should i do now and in what order?
I've been fighting through for days now.
So frustrating.
EG
Expert
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110K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityJoe
Official Employee
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747 Messages
1 year ago
Hello @user_4kvbjp Thanks for posting in the forums. I am sorry to hear that you've had a frustrating experience. Our team would be happy to help. Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
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