Visitor
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1 Message
Replacing current DVR boxes with XG1v4 models with 4K capabilities
Hi there!
I am writing to request a replacement of our 2 current DVR cable boxes and remote controls. We currently have the older XG1v1 DVR models, which frequently experience interference and display issues when watching both live TV and recorded shows. To improve our viewing experience, I would like to upgrade to the Arris XG1v4 models, which support 4K and should be better suited for our newer 4K TV setups in our household.
Additionally, our current remote controls are the XR11 versions, which have become very slow in response. I would appreciate it if you could provide us with 2 of the newer XR2v3 remote models, as I understand they offer enhanced capabilities. If the XR2v3 remotes are not available, the previous XR2 version would also be acceptable.
Thanks in advance for your assistance and any info you can provide in getting our equipment upgraded! :)
XfinityAmira
Official Employee
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4.8K Messages
6 months ago
Hi user_gv2qzq! Thanks for visiting our Xfinity Forum. We appreciate you reaching out to us about replacing your equipment. My team is here to help and would be more than happy to assist you with this request. Please send us a Direct Message so that we can help! Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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117.1K Messages
6 months ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section.
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