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Aldechole
1st Topic

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2 Messages

Wednesday, April 24th, 2024 12:09 AM

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Replacing coax terminal on cable to my house

The coax cable coming to my house has wear and the shielding it torn. How can I get a tech to re-terminate the coax cable.?

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1 year ago

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XfinityMarcus

Official Employee

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1.4K Messages

1 year ago

@Aldechole, thank you for using the Community Forums page. I would be more than happy to assist you with the cable concerns you referenced. Is the cable exposed to the point that you believe it to be a potential hazard? Also, are your services currently being impacted as a result of this?

 

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Aldechole

Visitor

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2 Messages

There is no electrical hazard but I believe that the lack of proper shielding is causing consistent video distortion when watching TV.

1 year ago

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XfinityMarcus

Official Employee

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1.4K Messages

@Aldechole, I appreciate that additional information, let's look into getting things properly addressed. Can you send us a direct message with your full name and complete service address?

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message. 
 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

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