Visitor
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2 Messages
Replacement request for XB6 gateway due to loud fan
I recently activated my internet service and received an XB6 gateway. Since setting it up, the fan has been very loud and extremely distracting. I’ve already restarted the gateway and made sure it’s in an open, well-ventilated location rather than inside a closet or enclosed space. Would it be possible to have a replacement gateway mailed to me? If available, I’d prefer an XB7 or XB8. Thank you so much!
XfinityDuron
Official Employee
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972 Messages
22 minutes ago
I will be more than happy to help with your request. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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