U

Visitor

 • 

1 Message

Sat, Sep 24, 2022 10:01 AM

Replacement Remote

Hello! What steps do I need to follow to have a replacement remote control mailed to me? Thank you!

Official Employee

 • 

172 Messages

2 months ago

Hello, @user_0766a0. Could you please send our team a direct message with your full name and full address? Our team can most definitely assist with getting you a replacement remote.
•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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