Visitor

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1 Message

Wednesday, March 4th, 2026 9:20 PM

Replacement/ Reactivate Promotional Card

Hi,

I recently just that the prepaid card I received through a promotion had an expiration date. I would like to check if it’s possible to have a replacement card issued, as I just had a baby and left the card in my email without checking into it until now. 

Please let me know if you need any additional information from me . 

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Official Employee

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2K Messages

2 hours ago

 

jxgagne Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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