Replacement Phone

filed a claim and assurant sent me a locked phone from a different carrier how inconvenient, they told me to take the phone to the xfinity store so they can activate my replacement, well the store couldn't unlock the phone after sitting there for 3 hours waist of time,I had to call xfinity assurant they had to email me a return label and was instructed to make sure the usps scanned in the labeled return box to show it was in transit and and that they will ship another one right away, so I called the next day and they said yes it shows that the replacement is in transit but to tell me I had to wait 2 business days before they can ship me another replacement very inconvenienced, my 2 yr plan is almost up and my phones are almost paid off best believe im canceling them out!! Also do not click on the #Customer care# annoyed customer because you will get booted and loose everything you wrote down it will say oops something went wrong another [Edited: "Language"] tactic not to deal will inconvenienced customers