U

Visitor

 • 

1 Message

Thursday, April 24th, 2025 10:24 PM

Replacement phone not connected

I have received my new replacement phone the service is not working

Official Employee

 • 

128 Messages

9 days ago

Hello @user_r4b4w1. Thank you for reaching out on our Community Forum. I know how frustrating it is when your phone is not working. I would love to help you get this resolved. Please send us a direct message with your full name and address so that we can assist you with this.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

Expert

 • 

110.2K Messages

8 days ago

The concern is not "Community Center" help related............ Topic moved here to the proper help section.

forum icon

New to the Community?

Start Here