Visitor

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1 Message

Wednesday, March 11th, 2026 11:16 PM

Replacement modem

I’ve had my modem for almost three years. Today, it just turned off and now it won’t turn back on. I’ve tried everything. Unplugging, switching outlets, no power issues, troubleshooting and nothing works. 

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Expert

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116.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.2K Messages

2 hours ago

 

user_f8adn8 we can always ship you a new modem or you can pick one up at an Xfinity store. You can use this link to schedule an appointment if a store pickup works for you.  https://www.xfinity.com/support/articles/schedule-appointment-online

 

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