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user_fjgm2w
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Visitor

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2 Messages

Saturday, May 10th, 2025 11:44 PM

replacement Modem Power Cord

Hello! I need a replacedment power cord for my modem. Mine went missing! Please get back to me ASAP or email me at [Edit: Private Information Removed]

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Updated 

2 months ago

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XfinityKei

Official Employee

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1.6K Messages

2 months ago

@user_fjgm2w I’m sorry to hear your power cord is missing. We have two options for you. You can pick up one today from any of our Retail stores or we can mail a replacement to you.

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user_fjgm2w

Visitor

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2 Messages

Would you please mail me a new one?. I do not have means of transportation right now.

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2 months ago

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XfinityKei

Official Employee

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1.6K Messages

I would be happy to see what mail options we have for you. @user_fjgm2w Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 months ago

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EG

Expert

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111.3K Messages

2 months ago

Going to your local Xfinity store and getting one would be the fastest option.

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