Bamabulldog's profile

New Poster

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2 Messages

Tue, Jan 12, 2021 4:00 AM

Replacement line

We are about to do some yard work.  Our existing cable drop is coming across the yard where the digging will take place.  How do I get Xfinity to replace the line while leaving 5 to 10 feet of slack in it.  I plan to bury it after the digging is done. 

Responses

Gambit66

Problem Solver

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316 Messages

5 m ago

@Bamabulldog FYI-Normally the drop line is not made for underground use, it`s probably RG-6, so they would have to put RG-6 direct burial in, or RG-11.  RG-11 is the best for undergorund install. Old is RG-59, I would not ever use it for anything. So use RG-6 direct burial, or RG-11. And always run conduit to run the line thru to protect it. 18 inches deep is the standard depth you would want to bury it. Plenty of DIY videos out there to watch on the best ways to achieve this.

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

It’s been escalated to an Official Employee to to help you get a tech out for you. When they come out, explain what you need be careful burying cable yourself
ComcastAmir

Official Employee

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6.3K Messages

5 m ago

Hello Bamabulldog, thank you for reaching out to us here regarding this concern. We can get a tech scheduled to come out to run a new line for you, to schedule this work order please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".

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