Visitor
•
1 Message
Replacement for modem that is overheating
I would like a replacement modem. The xfi gateway I have is constantly running hot and this seems to be the cause of internet service dropping intermittently. I have tried several different things to troubleshoot, including powering off the modem and letting it cool down over a long period of time before powering it on again.
XfinityJohnG
Official Employee
•
2.7K Messages
2 hours ago
Thank you for reaching out to our team here. You can always swap out that modem at a service center if needed. I can also get a replacement sent out from here for you. If you would like to have one sent out send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0