Replacement $180 Virtual Prepaid Card

I received an email that Xfinity replaced my expired $180 prepaid MasterCard with a new virtual card and an activation code. The message has no "click below" link to activate the card.

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XfinityJamesC

Official Employee

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2.7K Messages

3 days ago

Greetings, @Lutefisker! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your virtual prepaid card. You have definitely come to the right place for assistance.

We may just need to have the confirmation email resent to you. Does your email have a toll-free number where you can call for assistance with the card, or does it just direct you to our standard support line?

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user_rfxbxr

Visitor

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1 Message

21 hours ago

My questions is this spam email.

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XfinityVianney

Official Employee

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2.5K Messages

user_rfxbxr, If you have a gift card offer, it would be found here: xfinityincentivetracker.com. We typically don't automatically reissue a card, so this email doesn't sound accurate. The number listed by the OP above doesn't appear to be an Xfinity number. I would not follow up with that phone number directly.

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20 hours ago

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Customer Service

Lutefisker

Replacement $180 Virtual Prepaid Card

XfinityJamesC

user_rfxbxr

XfinityVianney

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