Visitor
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1 Message
Replaced modem 8 couldn’t get 10
Still dealing with buffering and having to unplug and reset modem for fire stick, can I just buy a 10 since the new 8 isn’t helping, I purchased extenders still issues?
Visitor
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1 Message
Still dealing with buffering and having to unplug and reset modem for fire stick, can I just buy a 10 since the new 8 isn’t helping, I purchased extenders still issues?
XfinitySean
Official Employee
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948 Messages
3 hours ago
Hey there, user_cf3r05, thanks for taking the time to post here on the community forums! I'm sorry that you're running into issues using your Fire Stick. If you're referring to the XB10 modem, we're only able to issue them to addresses in areas that have received FDX upgrades to their network as they can actually cause more issues otherwise. As for the connection issues you're running into, are you experiencing problems on other devices, or is it specifically the Fire Stick that's having issues?
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