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user_rxssv1
1st Topic

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3 Messages

Tuesday, April 22nd, 2025 5:09 PM

Replace XB6 modem from 2018 due to loud fan

I would like to arrange for a replacement for my Xfinity XB6 modem because the fan is louder than normal.  I have had the XB6 modem since 2018.

My service plan is Blast!  The modem speed is fine, but the fan is loud, possibly because it is misaligned.  I would like replace via mail or the UPS store.  Am I eligible for a free replacement, especially because the XB6 modem is 7 years old?

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Updated 

1 day ago

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EG

Expert

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110K Messages

1 day ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityRaf

Official Employee

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865 Messages

1 day ago

Good morning @user_rxssv1. Do you have an XFINITY store near you? If so, you can drop off your old modem and pick up a new one all-in-one location. 

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user_rxssv1

Visitor

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3 Messages

No, I would prefer a mail in option.

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1 day ago

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XfinityRaf

Official Employee

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865 Messages

Apologies, you can ignore my last comment.

If you could send our team a direct message with your full name and full address, we can place an order for you. 
 

To send a "Direct Message" ("Private") message:

• Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_rxssv1

Visitor

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3 Messages

Thank you.  I emailed my request via Modmail.  Thank you for your assistance.

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1 day ago

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