Visitor
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1 Message
replace remote
Hello, I've had my latest remote for about 10 months now, but it unpaired from my tv the other night, and i haven't been able to fix it since. I reset the box 10-15 times, tried to unpair and pair again the remote, and it still did not help.
I talked to a chat agent yesterday, they couldn't fix it on their end. They said they would process and get me a new remote just pay shipping, and I should receive in a few days
Well I never received any confirmation or email with tracking in it, so I assume it didn't go right.
The xfinity app hangs and does not allow me to go any further trying to ask for a new remote, just stuck.
The xfinity shops are not super close so I thought I'd try it this way first.
I kind of suspect this might be a box issue too? But I'm not sure. I don't think remote controls or boxes should be [Edited: "Language"] up and failing after just 10 months, but what do I know.
So is someone able to help me get a replacement remote before I have to make the journey to the xfinity store?
For now I would just like a new remote sent to me.
XfinityRoberto
Official Employee
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2.2K Messages
9 hours ago
Hi there and welcome to Comcast! I am sorry to hear about your remote issues. You are in the right place and we are happy to assist y you today. If you could please send me a [Modmail message](https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) with your full name and full address. I'd be more than happy to look into this for you.
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EG
Expert
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116.9K Messages
4 hours ago
@XfinityRoberto @user_1ybhrv
This is not the Reddit Platform. These are the Comcast Community Help Forums. To send the requested information in a private message via this platform;
To send the requested information in a private message to Xfinity Support;
• Click "Sign In" if that prompt is visible
• Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person but don't do that.
Instead, type Xfinity Support there. As you are typing a drop-down list appears.
• Select "Xfinity Support" from the list. An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
• Press Enter or tap the > icon to send it
[Permission from and credit given to BruceW].
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