Visitor
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1 Message
Replace Remote
Hello, I have been online for as t least thirty minutes trying to order a replacement remote for my broken remote. Please replace my broken remote with model # XR11-V3-UTU (2 remotes will be great!) I need this specific model because it is being used by a household member with special needs. Thank you for your help with this matter.
T. Davidson
XfinityKei
Official Employee
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2.2K Messages
6 hours ago
@user_tjqaqi Thanks for bringing your remote concerns to our attention. As a friendly reminder you can go into any XFINITY store to pick up your replacement remotes today! You can locate a store using this link https://www.xfinity.com/local/index.html
Our team can also mail one out in three to five business days. Can you please direct message me your first and last name along with your full service address so that I can assist
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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