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Friday, July 10th, 2026 12:54 AM
Need help activating replacement modem
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Official Employee
2.8K Messages
1 hour ago
Good evening, and thank you for reaching out on our Forums regarding activating your replacement modem @user_dy5pyo, we appreciate it.
Have you tried activating the modem through the Xfinity app by following the steps outlined in the following support article: Activate Your xFi Gateway Using the Xfinity App [https://ww...ateway-app].
Please let us know if you've already attempted those steps and any error messages you're receiving, and we'll be happy to continue troubleshooting with you
XfinityAlyssaA
Official Employee
•
2.8K Messages
1 hour ago
Good evening, and thank you for reaching out on our Forums regarding activating your replacement modem @user_dy5pyo, we appreciate it.
Have you tried activating the modem through the Xfinity app by following the steps outlined in the following support article: Activate Your xFi Gateway Using the Xfinity App [https://ww...ateway-app].
Please let us know if you've already attempted those steps and any error messages you're receiving, and we'll be happy to continue troubleshooting with you
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