Replace modem

@XfinityJodie​ I have posted issues with drops before, I have to reset the modem each time.  What challenges my mind on some the drops with internet, my VoIP phone service through Xfinity still works.  I just figured time to replace the modem, I don't want a service call, because I don't like paying $75 for someone to tell me everything is ok.  Service calls cost.

Understood. You can swap the equipment if you wish. The easiest way would be by visiting us at the nearest service center. You can check the closest location HERE. Or we could set up a self-installation kit to be mailed out. This will take 3-5 business days to be received, and shipping charges may apply. If you'd like us to set up an order, please send our team a Direct Message with your full name and service address. Our team can help.

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

@XfinityJodie​  I have replaced the modem.  And still having at least one drop per day that requires me to reset the modem.  Just seems like a lot of resets for your modems Xfinity provides.  Is this normal with the equipment?

Let's take a closer look at your network @jb_c. 

Could you please send our team a direct message with your full name and full address? To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon 
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!