Replace line

Our cable got cut by landscaper on July 14, 2020. A tech came out and Spliced (withou a gel pack) it on July 16, 2020 and put in a request for a road bore. On Augustg 6, 2020 another tech came out becuase the service had gotten worse (Cable, Internet and Phone were all having issues) He said that a road bore was not necessary. But based on his readings there was another larger issue in the area so he did not replace the spliced line however he did remove the electrical tape the 1st tech put on the splice. According to the web site 14 business days to complete, all the utilites have been marked since July 19, 2020. Called on September 1, 2020  told I would recieve a call within 24-72 hours. Called today the rep said only ticket they could find was a new one created September 1, 2020, after I had asked them to not create a new ticket because I know it would replace the ticket from August 6, 2020. The Rep from today was suposed to transfer me to technical department becuse they did not know when thier supervisor would be available. Guess What on hold since the transfer failed. PLEASE HELP!  I understand what is going on now (Covid-19), but 2 months is too long to drop a line! I know my neighbor called in on August 6, 2020 and had it replaced with in a week. RIDICULOUS!