Visitor
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10 Messages
Replace green telecommunications cable box in front yard.
HELP! Five months ago Comcast did work in my front yard and dismantled the green telecommunications cable box. The box now is broken and needs to be replaced and will not fit over the exposed equipment. I have submitted multiple tickets on this and the issue has not been resolved. Equipment and wires are exposed to the elements, without cover for the past 5 months. How can we have the green telecommunications cable box replaced?
user_7f2325
Visitor
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10 Messages
2 years ago
Really, this is really bad customer service.
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CCAbbie
Problem Solver
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1.4K Messages
2 years ago
@user_7f2325 Hello, I can help open a request to get the pedestal repaired.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
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