Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_7f2325
1st Topic
1st Reply

Visitor

 • 

5 Messages

Saturday, November 9th, 2024 4:33 AM

Replace Green telecommunications box in my front yard.

Original request was made a year ago and the issue is still not resolved.    Now it's been a year and a half.

HELP!   Five months ago Comcast did work in my front yard and dismantled the green telecommunications cable box.   The box now is broken and needs to be replaced and will not fit over the exposed equipment.   I have submitted multiple tickets on this and the issue has not been resolved.  Equipment and wires are exposed to the elements, without cover for the past 5 months.   How can we have the green telecommunications cable box replaced?   

Question

 • 

Updated 

13 hours ago

32

3

0

Was this helpful?

XfinityKassie

Official Employee

 • 

1.3K Messages

9 days ago

 

user_7f2325 Good morning! We appreicate you taking the time to reach out to our Community Forums Team regarding your pedestal. I can see how it would be frustrating not having a resolution after an extended period of time. I'd be happy to look into this, and get you in the direction of a resolution. To begin, can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

0

0

user_7f2325

Visitor

 • 

5 Messages

1 day ago

The problem is still not resolved.

2

0

XfinityMarcos

Official Employee

 • 

1.8K Messages

Hi user_7f2325, I see we were working together in a DM, and would like to continue there. When you get a chance, can you please reply to our DM thread? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 hours ago

0

user_7f2325

Visitor

 • 

5 Messages

The DM promised a follow up on last Tuesday.   Today is Sunday, I did not receive the follow up and the issue is still not resolved.   So, I will keep this issue public until it is resolved.   Thank you.

Like

Reply

13 hours ago

0

user_zi7ehe

1 Message

18 hours ago

How can I talk to a Xfinity person to report a problem?

1

0

XfinityBrianH

Official Employee

 • 

932 Messages

 

user_zi7ehe Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

18 hours ago

0

forum icon

New to the Community?

Start Here