Replace flex remote

user_n6n6is, Hi there! Thanks for reaching out. Our team of experts would be happy to help with that. 😀 You can pick up a replacement Xfinity Voice Remote at your nearest Xfinity Retail Store, or you can have one shipped to you by requesting a Getting Started kit through the Xfinity Assistant. If you’d like help with either option or to have us ship one to you, feel free to send us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message, and we’ll take care of it for you!