Visitor
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2 Messages
Replace existing modem
Hello!
I have been having a lot of intermittent connectivity issues with various devices all dropping at different times. I have talked too representatives about this but it seemed to work when they were in the call. I asked my neighbor about it and they had the same problem. The modem we have is an older version. What is the process to try and replace this at one of the Xfinity stores? Do I need to contact support first, or can I bring it in somewhere?
We are in the middle of exam season and would like a replacement soon.
Thanks!
Accepted Solution
XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Great question! I'd be happy to troubleshoot and get a tech out if that doesn't help. Please send me a DM with your name and full address by doing the following:
Ensure you are first signed in, then you will see an icon at the top right of your page.
From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
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XfinityJessicaA
Official Employee
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330 Messages
2 years ago
Hello @user_70b3db We appreciate you taking the time to reach out to us today. I know how important it is to ensure the modem replacement goes as smoothly as possible. You can go to a store at any time to swap it out. Just bring the modem and the power code to return the old one and they'll give you a new one. If you are still having connection problems after, please let us know and we'd be happy to troubleshoot further.
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user_70b3db
Visitor
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2 Messages
2 years ago
Hi!
Is there any way that somebody could come down to replace it?
thanks
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user_c60416
Visitor
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1 Message
2 years ago
My modem box stop working after the storm hit the transformer an now my modem box not working no more I need replacement for the existing one where I go or can they send tech out to give another one . Help please.
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