1 Message
Replace coaxial cable to house and replace the missing service box cover
I need a technician to come out to my home to address the following issues:
Replace the coaxial cable to my house – The existing cable was previously repaired using tape, and we are now experiencing intermittent internet service drops. This issue is causing frequent disruptions, and we suspect the cable needs a full replacement.
Install a missing service box cover – The service box cover on my house is missing, leaving the connection exposed. We would like a proper cover installed to prevent further damage.
Please let me know the earliest available appointment for a technician to resolve these issues. Thank you.
XfinityAdrienne
Official Employee
•
1.3K Messages
4 months ago
Hey there, user_p3rx6t! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about your connection concerns, and with the lines leading up to the home. We would be more than happy to look into the account with you to work on getting a technician scheduled to the home. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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