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lindamc
1st Topic

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1 Message

Tuesday, April 1st, 2025 8:43 PM

Replace cable from pole to house

I need the cable replaced from pole to house.  I want to make an appointment. When I say technical support I get caught in the loop of resetting my device. mI I gave up after 20 minutes!!!!! the devices work. We a placing a structure in our yard and the cable is too low.

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Updated 

3 days ago

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XfinityAmandaB

Official Employee

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2K Messages

3 days ago

 

lindamc Thank you for stopping in for help with getting this line raised to make room for this new structure. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

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