Replace a voice remote for my current rental box

The concern is not related to home phone service and equipment. Moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

@user_y6we39 Thank you for making us aware that your voice remote is no longer working. I would be more than happy to place an order for you. This can take up to 3-5 days before the package is delivered. If you need one today, you're more than welcome to visit any Xfinity store and pick one up at no additional cost to you. The Xfinity app can provide you with the address to the nearest store.

Please let me know how you'd like to proceed.