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user_minnesota
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Visitor

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3 Messages

Thursday, July 2nd, 2026 6:24 PM

Repetitively charged for a Netflix account I don't own

I’m here because Xfinity has repeatedly charged me for a Netflix subscription I never authorized, and every support interaction has resulted in false assurances.

April 15: Paid total of over $80 after being told the issue was resolved. Confirmation # [Edited: "Personal Information"]. Charged again and threatened with service disconnection.

June 6: Told the previous cancellation “didn’t go through.” Charged again. Charged again and threatened with service disconnection.

July 2: Told the issue was resolved but refused to provide any confirmation. Charge is still showing up online as well as the threat of service disconnection.

After reading this forum, it’s clear this is not an isolated incident. Many customers are being billed for unauthorized Netflix accounts.

This scam needs to be fixed immediately. If the charges do not stop, I will pursue legal action.

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1 hour ago

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XfinityJosephA

Official Employee

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2.3K Messages

4 hours ago

Hello, @user_minnesota we will always provide the best possible support when billing concerns like this happen. We have seen this issue with apps such as Netflix happen for multiple reasons. Some examples of this include when apps are subscribed to using a cable box or when Stream Saver bundles are purchased. These options can cause 2 accounts to be active. Do you see a charge for Netflix on your most recent Xfinity Statement? How are you seeing the Netflix charge?

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user_minnesota

Visitor

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3 Messages

Thanks for the follow‑up. Yes — the Netflix charge does appear on my Xfinity statement.

Since the forum doesn’t allow image uploads, I’m pasting the exact excerpts from my May bill:

Billing Date: May 06, 2026 Service Period: May 11, 2026 – Jun 10, 2026

StreamStore: $24.99

Netflix (to May 13): $24.99

Peacock Premium: Included (activation required)

-------------------

This bill was issued after I had already paid everything Xfinity asked for during my April call, where I was told the unauthorized Netflix subscription was cancelled and given confirmation #[Edited: "Personal Information"].

Since then:

  • I was charged again in May.

  • I called again in June and was told the previous cancellation “did not go through,” but that Netflix was removed with the charges.

  • I was charged again afterward.

  • On July 2, AI support again claimed the issue was resolved but refused to provide any confirmation number or email.

  • I have received multiple notices threatening service interruption if I didn’t pay charges for a Netflix account I never subscribed to.

At this point, I need one definitive resolution: Please remove all Netflix‑related charges, ensure Netflix billing is fully disabled on my account, and provide written confirmation that this issue is permanently closed.

I appreciate your help, but this has been ongoing for months and needs to be resolved completely now.

(edited)

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2 hours ago

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XfinitySeth

Official Employee

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1.3K Messages

Thank you for the additional context. If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

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2 hours ago

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user_minnesota

Visitor

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3 Messages

Thanks,

Should I explain the entire situation from scratch in the Direct Message, or they will pick the details from this conversation thread ?

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1 hour ago

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XfinityAlyssaA

Official Employee

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2.8K Messages

Great question @user_minnesota! We can pick up the details from this conversation thread as we will still be able to view it. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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