Repeating false promises from customer service: A dispatcher will call you to clarify your situation

I have at least twice recently had the same experience from Comcast customer service regarding a situation: I am told “The dispatcher will call you”. Twice, this does not happen. I suspect the dispatcher call for clarification of the situation is an internal, devised myth and a deliberate tactic that many Comcast customer service people use to brush off anyone with a slightly non-standard situation. Mine was that I needed a second tech visit, before scheduling the line burial crew, regarding a recently installed and working line that had not yet been buried. I said I wanted to explain the situation to someone knowledgeable about typical technical realities at a residence. The customer service person offered the dispatcher call to me so I could clarify my situation, so that Comcast would understand it, and not prematurely send out the line burial crew again, saving them trouble. I would not have ruled out paying even, because I was so tired of the problem, but I was not asked. This is yet another example of false promises sanctioned either deliberately or by neglect by Comcast. No wonder why so many Comcast customers find the company difficult or impossible to work with, based on other Comcast customers I encounter here and there. Why can’t there be case numbers and responsibility for customer service performance? Instead, I get just annoying and time-wasting deception. And me, thirty years a customer. I suppose, more fool me. When I have the time, I will seek alternatives. Anything is better than this treatment I receive.