pzi123's profile

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3 Messages

Monday, July 29th, 2024 6:12 PM

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repeated TV service disconnections

Comcast disabled my cable card again.  The same thing happened last month and I lost 2 days of service. Today I get the same problem - channel not authorized V58 on all channels.

I asked on Xfinity assitant chat Khushboo, Aditya, kumar, Gerson, Akshay, Naveed,  in sequence to enable it right now - I got the answer from Kumar to activate the card myself on  https://cablecardactivation.xsp.comcast.net. My response to Kumar as you broke it you fix it - somehow losing temper does not work with the calling center in India. After 3 more transfers I finally decided to check myself and used the above URL to see if my cable card is still on my account - no trace of it - still some hope - self activate here - did that: enter account number (have it in my vault entry for comcast), phone number and then serial number of the cable card. No go - message "something went wrong call the cable activation team at 877-405-2298. Calling - turned out this is not the activation team number but the general (start from the beginning) number that with a nice voice tells you that there is no one here and we can text you the link to the Xfinity assistant to chat with the same 8 engineers that either pretend that this is their first day at this position or just try to buy some time and waste mine.   I kept on the chat and finally Naveed told me that he fixed it and it will magically start working in 15 min. This was a lie to hang up the call.

Finally called the 1-877-405-2298 number again and kept repeating "cable card activation please" - somehow the line did not drop but the life person answered - you would hope from "activation" - no it would be too easy - got transferred to activation and some 30 min later (with Nita - good service) the card was activated, additional document to agree emailed, etc. etc.  4 hours wasted.

How do I talk to Comcast/Xfinity so they stop disabling my cable card?  How do I ask for compensation for 8 hours wasted with Indian calling cetner? How about compensation for lost recordings on my Tivo?

Official Employee

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1.7K Messages

9 months ago

Thanks for taking the time to share this experience, @pzi123. Our team on forums will do all we can for you. We want to turn things around. Have you also already tried powering off the TiVo, removing the cable card, powering on the box and putting the cable card back in. Strangely, I have seen this resolve an activation issue. If this does not resolve the issue please let us know. 

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