Repeated Service Outages

Where are my account credits for the weekly service outages they are occurring???? Not a couple of minutes or even an hour but hours and hours. Always perfectly blue sky, no rain, no wind, so can’t blame it on the weather. You are NOT honest about providing credits for extended outages.

I am assuming I will not be charged any fees when I call to cancel my service. This is quite ridiculous

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EG

Expert

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114.3K Messages

12 days ago

The concern is not related to Xfinity Compliments................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityChristy

Official Employee

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2.5K Messages

8 days ago

user_g8aclm Hello and thank you for reaching out via our Xfinity Community Forums. I would not want to pay for a service I could not use either and this issue sounds like it was on going for a while. I would be happy to see where things are at with the fix and make sure that you receive a credit for the time you were without service. To get started, please send me a direct message with your full name and address.

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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Customer Service

user_g8aclm

Repeated Service Outages

EG

XfinityChristy

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