Countcost's profile

New Poster


1 Message

Thu, Nov 12, 2020 6:00 PM

Repeated Password Resets

Why does this continue to occur? I am having to reset my password to xfinity every few days. This makes me relog into my devices, apps, Apple TV apps, etc and reauthorize constantly. I have called customer service which simply gets me the run around and no change. I see here this problem has been an issue for quite some time. Worse, the more recent posts only have private message replies from an xfinity rep which doesn’t help share with everyone else with a solution. That is assuming anyone with xfinity even has a solution. Want to try xfinity?



Official Employee


6.1K Messages

6 m ago

Welcome to the Xfinity Forum, and thanks for your question, @Countcost. We appreciate your feedback! Depending on the symptoms and issue being reported, like in your situation, we'd need to gather your account details in a private message, which we don't want everyone to see. From there, we may also need to gather a few more pieces of sensitive info that shouldn't be posted publicly. However, I'm going to share this post with my team to make this a better experience for you and others who may need to know our final resolution. 

Based on what you've reported, we recommend signing up for Two-Step Verification, a security measure that helps protect online access to My Account, Xfinity web pages, and most Xfinity apps by requiring a verification code in addition to an Xfinity ID and password to sign in. 

Have you already enrolled? 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here