Visitor

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1 Message

Friday, January 2nd, 2026 5:42 PM

Repeated Outages - Again

In the past 30 days, I've had 7 outages to our gigabit service which included system notification of outages in my area.  The seven dates were 12/9, 12/23, 12/24, 12/25, 12/26, 12/30/25, and now 1/2/26.  This is nothing new, other than the higher frequency during this period.  In 2025, June was the only calendar month without at least one outage (some months had 3, but December was the kicker with 6 outages during the month).  I'd go into details on why this is unacceptable, but it's nothing unique to us (work from home, Master's program student in the house, etc.).  Is there anything that would justify this sort of outage frequency?  Anything at all?  Give me one reason not to leave Xfinity...  What is going on and why should I stay as a customer?

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Official Employee

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2.8K Messages

20 hours ago

Hi there, @user_s88hqr ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. As a person that works from home and also goes to school I understand your concerns. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

Expert

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115.2K Messages

18 hours ago

Concern moved here to the Customer Service help section. 

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