Visitor
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1 Message
Repeated outage over a month
Hello. I have been experiencing repeated Internet outages over a month. Every time, the outage map says it is affecting hundreds. So I am thinking this is not just my household’s problem. While these outages were always resolved in the expected time of resolution which was communicated, I would like to know how to escalate this repeated issue so that it does not occur in the first place. Thank you.
EG
Expert
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111.2K Messages
1 day ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.3K Messages
1 day ago
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