Visitor
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2 Messages
Repeated Notifications of Amber Alerts [Edited]
I’ve been trying for over an hour to get an issue resolved. The chat keeps insisting that it reset my TV, but it does not do it even though I have called back three times. I reset it myself using the app and still nothing happen. I need a live agent to help me with the issue. I’m having with repeated notifications of amber alerts. I am very angry and frustrated!!!
XfinityBenny
Official Employee
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901 Messages
2 days ago
@user_3fbwno Thanks for posting to the community. We can help. Send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the message icon located at the top right of this forums page.
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user_3fbwno
Visitor
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2 Messages
18 hours ago
A live customer support agent called me today while I was at work. I explained my issue in great detail. When I finished, she said she needed to transfer me to someone else who could help me. I told her that I was at work and did not have time to talk to someone else. She said if I did not talk to him now, he would not call me later. Then the other agent got on the phone and asked me to explain my issue again which I did. When I finished, he offered to call me back at 3 PM when I was off work. I agreed. It’s been almost an hour since 3 PM and I have not heard from anyone. Customer Service does not exist at Xfinity/Comcast.
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