Repeated Internet Outages for 3 Months

I am at the point where I seriously need someone from Xfinity to address this issue because I have run out of patience.

For the last three months, my internet service has gone out multiple times every single month. This isn’t a one-time outage or a weather-related inconvenience anymore—it’s become a recurring problem that is disrupting our daily lives.

My boyfriend works from home, and because of these repeated outages, he has had to miss work or go into the office on days he was scheduled to work remotely. We pay for reliable internet, and that simply is not what we have been receiving. It is unacceptable to continue paying full price for a service that repeatedly fails.

To make matters worse, it is nearly impossible to get in touch with an actual person. Every time I try to get help, I get stuck in the endless loop with the Xfinity Assistant asking the same questions over and over again. I understand automated systems can be helpful for simple issues, but when customers are experiencing repeated service interruptions, there needs to be a way to speak with a live representative without jumping through hoops.

At this point, I am requesting the following:

• A thorough explanation for why our service has been repeatedly interrupted over the past three months.
• A permanent solution so this continues to stop happening.
• A credit or discount on my bill to compensate for the repeated outages and the service we have paid for but have not consistently received.
• The opportunity to speak with a live representative who can actually resolve this issue.

I have been patient, but my patience has run out. We have continued paying our bill while receiving unreliable service, and I don’t believe that is fair to customers.

If Xfinity cannot provide reliable internet service or offer reasonable compensation for these ongoing disruptions, I will have no choice but to cancel my service and switch to another provider. I don’t want to do that, but I also can’t continue paying for internet that repeatedly goes offline and affects our ability to work.

I would appreciate someone from Xfinity reaching out to review my account, the outage history in my area, and discuss an appropriate resolution. I hope this can be resolved quickly because, as it stands today, I have very little confidence in the service.