Repeated Disconnections and Unresolved Internet/Provisioning Issue

I’m trying to get an unresolved technical or provisioning issue escalated beyond regular customer support. I’ve already spent substantial time going through normal support channels without resolution. Today alone, I’ve attempted multiple calls to reach an escalation or Executive Customer Relations team, and have been disconnected or had the call fail three times, with each new contact requiring me to start over. I’m asking for this to be reviewed by someone who can see the existing history, understand the underlying issue, and take ownership through resolution, rather than routing me through standard front-line troubleshooting again.

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XfinityBenjaminM

Official Employee

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3.4K Messages

2 days ago

user_baa63e Hello! Thank you for reaching out to us here on our Community Forum. We are sorry to hear that you have had a very difficult time getting assistance with your service issues. We'll be happy to help you in any way we can. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start a New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

0

EG

Expert

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121.5K Messages

2 days ago

Concern moved here to the Customer Service help section.

0

Customer Service

user_baa63e

Repeated Disconnections and Unresolved Internet/Provisioning Issue

XfinityBenjaminM

EG

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