Visitor
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2 Messages
Repeated daily outages in south Houston, TX. 8th day running.
Good morning;
I have been experiencing daily, hours-long Xfinity service outages in the south-central Houston, TX (near Astrodome/Med Center) area. I have called about most of these outages and received estimates on restoration, and usually it is restored and works fine for a short while, but just goes down again within several hours. Every time. The outage map clearly reflects widespread outages and has all week. Unfortunately, when I call, Xfinity support seems intent on treating each outage as an isolated customer issue, rather than the localized service disruption it very clearly is. My equipment is fine and works properly when there is service provided to my address.
How do I get Xfinity support to take this seriously and actually address their local service problems that have been affecting me (an apparently thousands of others) all week long? This is costing me significant amounts of money now, but unfortunately, I have no choice but to use Xfinity for residential internet. (Cue CSR script, "I work from home as well, so I understand how frustrating this is for you...")
Thanks for any help anyone can provide,
CCSelena
Problem Solver
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892 Messages
4 years ago
Hi there @user_8d8aee! Thank you for reaching out to us here on our Forums Platform. I know this must be extremely frustrating to deal with. As someone who also experiences alot of service interruptions with another internet provided, I know how inconvenient it is. I actually just experienced it this morning ironically.
We always want you to feel like you are being heard and I apologize if we have dropped the ball on that. We know service interruptions are not fun, there may be something we need to look into further and I would need to access your account to review. Can you please send us a direct message?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Thank you.
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