Repeated daily outages in south Houston, TX. 8th day running.
I have been experiencing daily, hours-long Xfinity service outages in the south-central Houston, TX (near Astrodome/Med Center) area. I have called about most of these outages and received estimates on restoration, and usually it is restored and works fine for a short while, but just goes down again within several hours. Every time. The outage map clearly reflects widespread outages and has all week. Unfortunately, when I call, Xfinity support seems intent on treating each outage as an isolated customer issue, rather than the localized service disruption it very clearly is. My equipment is fine and works properly when there is service provided to my address.
How do I get Xfinity support to take this seriously and actually address their local service problems that have been affecting me (an apparently thousands of others) all week long? This is costing me significant amounts of money now, but unfortunately, I have no choice but to use Xfinity for residential internet. (Cue CSR script, "I work from home as well, so I understand how frustrating this is for you...")
Thanks for any help anyone can provide,