Visitor
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1 Message
Repeated daily outages after Xfinity work in the area
Work was done in the area to proactively improve service and now we are experiencing multiple brief outages daily. Our wifi is going out more than hourly now. How can I reach someone to help me figure out how to resolve the overall issue here? I have made tech appointments already, but wind up canceling because the issue is ‘resolved’ remotely. Thanks
XfinityJon
Official Employee
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519 Messages
6 days ago
Good afternoon user_22o0t3. I can certainly understand the frustration, if your connection drops frequently. I will be happy to look into this for you. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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