Visitor
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2 Messages
Repeated Breach of Payment Arrangement – Forced Payment & Service Disconnection (Edit Personal information)
Hi Xfinity Team,
My payment arrangements were repeatedly broken even after written confirmations from Sakshi, Seth, and Ammar. My service was disconnected several times, latest on Nov 5, 2025, despite an active arrangement to Nov 10.
I have screenshots and proof of all confirmations and payments.
Please review and escalate case ( edit
Personal information)
.
Thank you,
(Edit
Personal information)



XfinityOrlandoM
Official Employee
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2.7K Messages
3 hours ago
@ruimarkos
Thanks for reaching out to us, we do apologize for any inconvenience you're having with your payment arrangements. I'll be happy to look further into this for you, to get started go ahead and send me a direct message including your first and last name and complete service address
Here's the detailed steps to direct message us:
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